CORONAVIRUS (COVID-19) UPDATE
Volvo Cars and our retailers are prepared and ready to help.
Personal safety is at the heart of Volvo’s purpose - providing the freedom to move in a safe, sustainable and personal way. To ensure we fulfill this mission, we are taking the following steps to serve you in response to the developing coronavirus (COVID-19) situation.
Personal safety.
The safety of you, our customer, and our team members are our top priorities. To support Volvo Retailers, and help ensure they provide a safe environment and experience for you and their team, we have provided guidelines based on advice from health professionals that can help limit exposure to the virus. These guidelines relate to both our facilities and cars. Volvo Cars’ Canadian offices remain open for business with colleagues who can work remotely now doing so. We are taking multiple steps to minimize health risks to our teammates including enhanced cleaning procedures.
Available to support you and your Volvo.
Our Customer Care and Retailer Support teams continue to function normally. We have strong contingency plans in place and robust technology that will allow us to run our operations remotely if necessary. Parts and vehicle supply are not impacted at this time and our Roadside Assistance remains fully operational.
As new developments emerge regarding the coronavirus, we will update you on any changes to our operations.
Our sales department is open. If you prefer to book an appointment please email sales@leavensvolvocars.com or call 519-690-1600 if you have questions or to book an appointment. If you prefer to continue to shop from home, please contact us and we would be happy to assist you remotely.
Leavens Volvo Cars London is open for service, by appointment only. Please call us at 519-690-1600 to book an appointment or ask about valet service.
We have put many processes in place to ensure the safety of you and our staff. Some of these include:
- limited service & sales interaction
- physical distancing in effect
- shortened business hours
- increased facility disinfecting
- mask or face covering required
- sanitizing process for your vehicle, our inventory and our dealership
- COVID Health Questionnaire for both customers and employees
- curbside parts pick up
Please contact us if you have any questions, to book an appointment, or to order parts. Parts can be purchased in-store of for curbside pickup.
Thank you for your business and practicing physical distancing.
If you require roadside assistance, please call 1-800-263-0475.
